Acetate

Felix Gray glasses are made to order at our facility in the US. Once the postal carrier picks up your order, you will automatically receive an email with your tracking information.

Non-prescription orders - ship within 2-5 business days.

Prescription orders - ship within 5-10 business days once a valid eyeglass prescription is received.

We currently ship within the continental U.S.  For international destinations, stay tuned, we’re working on adding more regions very soon!

We offer a 30-day hassle-free return policy, which means you have 30 days after delivery of your item to request a return. Purchases of gift cards are non-refundable.

To initiate a return, please visit our Return Portal: felixgray.happyreturns.com

If you're experiencing any issues, feel free to contact us along with your order number.

Once we receive your return request we will provide a prepaid USPS label to ship back your glasses. Upon receipt of your original glasses at our Quality Control and Fulfillment Center, we will process your refund less an $8 processing fee.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right. 

Exceptions and non-returnable items 

We are unable to process returns on glasses orders outside of 30-days past delivery. Gift cards are non-refundable. All sale items are final sale and not eligible for return.

Refunds 

Once you receive notification that your refund has been processed, it may take 5-8 business days to be reflected on your statement.

We provide a one (1) year warranty on all of our products. If there is a problem with the products, please contact us to discuss the matter further. If the products are found to be defective within the warranty period, you will be entitled to a replacement at no additional cost to you. If a replacement is not available, you may claim a full or partial refund.

No claim for faulty goods can be made if any of the following applies: damage caused deliberately or negligently, improper use or careless maintenance, normal wear and tear, damage caused by not heeding or incorrectly heeding the cleaning and maintenance instructions.